Very poor experience with issue management, communication, and value for money.I’ve been dealing with an ongoing noise and flooring issue affecting my property for around a year. During this time, emails and portal messages were often left unanswered for long periods, deadlines were repeatedly pushed back, and the issue was passed between multiple property managers with no clear ownership.Despite repeated follow-ups and formal complaints, opportunities to resolve the issue were missed, including when the property above was vacant. After more than a year of being escalated through different people and processes, I was ultimately told that nothing could be done.On top of this, the service charge is extremely high and has increased every single year since I’ve owned the property, which makes the lack of effective management and accountability even more disappointing.As a property owner, I expected a much higher standard of service.
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HML Group are a leading property management company. With over 50 years' experience, we are committed to ensuring your home is handled with care. Whilst our focus is on providing the best possible property management services, we can also offer our clients associated professional and tailored services. This strengthens our overall service offering, helping to take the stresses out of the day to day management of your property. These services range from Surveying, Lettings, Insurance, Health & Safety and much more!See more
