Avoid at all costs – service charges feel abusive and deliberately opaqueMy experience with HML has been nothing short of disgraceful.Service charges are issued with staggering figures, minimal explanation, and what feels like a deliberate lack of transparency. When challenged, HML either ignore correspondence, delay endlessly, or respond with vague, meaningless statements that avoid answering the actual questions being asked.There is no accountability. Costs appear to be dumped on leaseholders regardless of whether they arise from historic defects, poor original construction, missing documentation, or failures entirely outside residents’ control. HML show no interest whatsoever in protecting leaseholders — only in issuing demands and chasing payment.Communication is abysmal. Emails go unanswered for weeks. Phone calls lead nowhere. When responses do arrive, they are dismissive, evasive, and written in a way that feels designed to wear people down rather than resolve issues.What is most concerning is the complete imbalance of power. HML operate as though leaseholders are simply a revenue stream, not clients. There is no transparency, no justification, no engagement — just invoices and threats if you question them.If you value fairness, clarity, or a managing agent that acts even remotely in residents’ interests, do not touch HML. This is not management — it feels like exploitation dressed up as administration.
Claim your business profile now and gain access to all features and respond to customer reviews.
HML Group are a leading property management company. With over 50 years' experience, we are committed to ensuring your home is handled with care. Whilst our focus is on providing the best possible property management services, we can also offer our clients associated professional and tailored services. This strengthens our overall service offering, helping to take the stresses out of the day to day management of your property. These services range from Surveying, Lettings, Insurance, Health & Safety and much more!See more
