hmrc.co.uk

1.2
1.2 Based on 81 reviews

...

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Orsolya Matocsi
Not helpful when you are in financial difficulties

Trying to set up a payment plan - call handler the other end says: the min the system accepts £34. I say ok, I can work with that. Plus my financial circumstances will be changing in the second half of this year so I can up that by a more significant amount.Then he adds: but I cannot accept that as it would be too long to pay it back.I say: I have just described I am asking for 6 months.Then he says: no offence to your character but many people said the same and they have never changed their payments.Dear HMRC, this is super offensive comparing me to many other people - you do not even know me! Maybe check my records and see how long my taxes have been keeping your jobs paid!!!Plus, when I spoke to HMRC in December, I was told that interests stop once payment plan is set up. Then this guy said, no they don`t.Make up your mind, will you??

1
Date of experience: Feb 10, 2026

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