Review Time
This is the most notoriously incompetent government agency I’ve ever seen. When they want to collect taxes from us, they give us strict deadlines. But when I overpaid them by more than 5,000 and tried to claim it back, they’ve been dragging it out for two months with zero updates. I’ve had to submit the claim form over and over again. I’m not making this up — their own system shows that I overpaid and tells me to submit a claim. Absolutely the worst agency ever.
This is the most notoriously incompetent government agency I’ve ever seen. When they want to collect taxes from us, they give us strict deadlines. But when I overpaid them by more than 5,000 and tried to claim it back, they’ve been dragging it out for two months with zero updates. I’ve had to submit the claim form over and over again. I’m not making this up — their own system shows that I overpaid and tells me to submit a claim. Absolutely the worst agency ever.
I have never meet such incompetence in my life dealing with HMRC over tax issues.The mistakes they have made over the last two years re tax refunds is utterly disgraceful.They are a law under themselves and allowed to make huge mistakes and then demand money back for there mistakes How is this allowed to happen in 2026 as i am owed thousands of pounds with no chance of getting it backAbsolutely disgraceful as they two systems within HMRC but refuse to talk to each other and this is where the mistakes are made. A very broken system that leaves tax payers like myself hugely out of pocket
Trying to set up a payment plan - call handler the other end says: the min the system accepts £34. I say ok, I can work with that. Plus my financial circumstances will be changing in the second half of this year so I can up that by a more significant amount.Then he adds: but I cannot accept that as it would be too long to pay it back.I say: I have just described I am asking for 6 months.Then he says: no offence to your character but many people said the same and they have never changed their payments.Dear HMRC, this is super offensive comparing me to many other people - you do not even know me! Maybe check my records and see how long my taxes have been keeping your jobs paid!!!Plus, when I spoke to HMRC in December, I was told that interests stop once payment plan is set up. Then this guy said, no they don`t.Make up your mind, will you??
I had to phone the HMRC helpline for individuals and pensions. The person I spoke to, Ana Costa, was extremely helpful and went out of her way to offer support and guidance. She resolved the issue and was able to answer all my questions. She went above and beyond what I would have expected.
If I could give a zero I would. I have not a clue who or if theirs any management at the HMRC. Theirs definitely letter writers that say contact us immediately. Yet after 40 minutes- 1 hour waiting ( nobody as a clue ). About sums this country up
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