I ordered one of these MA38 tripods on 5th September. I got an order confirmation email, and was able totrack progress of my package across America to Lincoln in the UK..where is got stuck (after waiting for over a month!). I complained and was asked to be patient as a replacement was sent from China. After a couple of weeks I received a package, containing an X 99 tripod. This was not what I had paid for, and is a very basic model compared with the MA38.I complained straight away, and was asked to provide evidence of the issue.I was told that I had received what I had ordered, which is simply not correct.I have spent nearly two weeks trading emails to try and resolve the issue.Initially I was offered $2 “compensation”, then $4, then €6, and finally €10. I get to lose $14.99 and keep a product that is of no benefit to me.They said they would fully refund me if I returned the incorrect model to them in China at my own risk and expense!!I gave them to options:A - Send me the MA 38 I have paid for, or…B - Refund me in fullThey can pay for the return of the incorrect model themselves, as I never asked for it in the first place.At the moment they are refusing to resolve the situation.I am trying to keep my cool, but I don’t believe they are treating me in a fair, businesslike and respectful manner.I would NOT recommend that anyone trusts that they will be treated as a customer should be treated. My experience with this process has been dreadful and I told them I would write about my experience with them truthfully, if they did not do what they are contractually obliged to do.BEWARE! The product looks good and is very enticing, but you won’t necessarily get what you have paid for. I didn’t 😡
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