Very disappointed with the shoes (not true to size) but even more disappointed with the customer service and the challenges to return the shoes. Have asked 5 times now for a return address however each time been asked to keep the shoes and be offered 30% off on the next pair i buy from them instead. On the final occasion of asking for a refund they provided me with an address but also said quote
“ Some packages sent from the UK are left at the post office by the courier, and we cannot retrieve them there. Therefore, we will not be able to receive the shoes or issue a refund.”
Please do not buy from this company as you will not be able to receive any support if there are any issues with the product.
I am now out of pocket for these shoes tha they will not refund. It will cost me between £40-£60 to send these shoes back (as I did not realise they were shipped from Germany) which is more than the cost of the shoes themselves - with the addition as above they cannot confirm if I send the shoes back at the return address that they will even received them back to provide a refund - SCAM
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With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
