Review Time
My mum wanted some new shoes and we found this site through Facebook; ordered two pairs size 6 and eventually they arrived but both were too small. Instead of being able to swap they offered sending out two new pairs. That's now red flag number 1 for me for any company: don't fall for new items rather than replacement or refund, the company has no intention of giving you your money back!
Try new pairs duly arrived and my mum has specifically sought out shoes that came in size 6.5. However whilst one pair fit fine the others were awful. When we looked at the packaging they said size 39 i.e. UK size 6 which wasn't what we asked for.
Numerous emails then went between us and the company, with them repeatedly saying the sizing was correct. It was then that I realised that their sizing is different for every single shoe, which completely goes against universal sizing standards. So you could choose a size 5 in one shoe and that would come up bigger than a size 6 in another style.
I believe they do this solely so they they can tell you that they have sent you the size you asked for and make it even more difficult for you to return.
We have tried to return the shoes: it cost a fortune to package them all up and send them back to Germany, and then yesterday the package was returned to us, no reason given.
So this time they win as neither my mum or I can be bothered to fight them over £40 when it'll cost that much to try and pursue the refund again.
If just one person reads this review though and avoids getting scammed that will be worth it though! Stick with companies you know and been rely on, and avoid this fraudulent scam company.
Oh my god.
If I hadn’t run into product issues and tried to file a complaint by searching this company on Google, I would never have known how negative the reviews about this company actually are.
I think many of you have noticed that this is a company from China.
Ironically, I am in China. I am Chinese. I personally purchased their product.
The first time, I received shoes with irreversible deformation at the front toe area.
The front part is supposed to be supportive, but it had completely collapsed.
When I tried to push it up with my fingers, it immediately bounced back into a sunken shape, forming an inward dent.
Their customer service replied that this was an industrial issue caused by mass production, and said I could return the product for a refund or exchange.
OK. I returned it.
To avoid wasting too much time, I placed another order right away.
The second time, I ordered size 42, but they sent me size 43.
I asked the seller,
“Are you kidding me? This is not funny.”
The seller apologized.
What’s strange is that I clearly told them to inform their warehouse not to send me another defective pair, yet their warehouse still sent me shoes that were not even the size I ordered (42).
I was confused.
Why?
Once again, all I received were apologies.
Very mechanical responses, with no empathy at all.
Just “sorry.”
Literally only textual apologies.
Alright, I thought, let me check whether these shoes have any other problems.
On the toe area—by the way, I ordered gray—there was a very obvious orange color difference, clearly visible.
I sent this to their customer service.
They said this was an issue that “occasionally” occurs during mass production.
I replied,
“So I’m lucky?”
Because it happened to me twice.
They gave me the exact same response again.
I asked them,
“Are you saying that your problems are something I should bear?”
They then mentioned compensation.
Here’s the funny part:
the shoes cost 159 RMB, and they offered me 15 RMB as compensation.
I honestly found this ridiculous.
I asked them,
“Do you know what I bought? Shoes.
Are you expecting me to feel the discomfort and pain caused by your mistakes every single day?
To feel it with every step I take?”
Do you think this is some ill-fitting piece of clothing?
No.
These are shoes.
And because they gave me a bigger size than ordered, the fit is completely wrong.
A shoe that is one size too big feels like a loose shell on my foot—not secure, not stable, just bouncing around when I try to walk.
On top of that, this model is already wider than normal shoes to begin with,
so getting a bigger size made it even worse—the shoe literally moves independently from my foot.
I told them this, but they still kept offering the same meaningless apology.
I believe the people leaving positive reviews simply never experienced receiving the wrong product, oversized shoes, or defective items.
This kind of situation may be rare, but for those who encounter problems, this is the real experience.
Many buyers also leave reviews on the very first day, or the moment they receive the product.
If you like this brand, understand this:
This brand is a brand-harvesting machine.
What does that mean?
Many people have said that refunds require returning items to another shipping location.
This is clearly a shell company, rebranding products and marketing them as “Korean,” making them look more premium—just like some so-called Korean cosmetics.
You know what I mean.
Buying this product wasted more than ten days of my time,
and I still received another defective item.
Remember: I am in China, and I still experienced this.
There is a very high probability that what I received was a returned product.
If refunds are sent back to China, who do you think they resell them to?
Of course, nearby customers.
It’s more convenient.
Why would they ship it somewhere else and make an extra loop?
It’s obvious that what I received was a second-hand product—
a defective item that someone else had already returned.
I am in China, where this company actually operates.
I don’t believe you would have a more normal shopping process than I did.
Purchased a pair of shoes from this company on the 3rd of January. Over a month later I am still waiting.
I’ve emailed them and been told to contact the delivery company and after 3 emails no response.
I emailed them again and nearly a week later I am still waiting!
I work in sales myself and if I treated my customers this way I would be out of a job.
DO NOT PURCHASE FROM THID COMPANY!!
I’ve lost money and have nothing to show for it and they never contact you back!!
Very disappointed with the shoes (not true to size) but even more disappointed with the customer service and the challenges to return the shoes. Have asked 5 times now for a return address however each time been asked to keep the shoes and be offered 30% off on the next pair i buy from them instead. On the final occasion of asking for a refund they provided me with an address but also said quote
“ Some packages sent from the UK are left at the post office by the courier, and we cannot retrieve them there. Therefore, we will not be able to receive the shoes or issue a refund.”
Please do not buy from this company as you will not be able to receive any support if there are any issues with the product.
I am now out of pocket for these shoes tha they will not refund. It will cost me between £40-£60 to send these shoes back (as I did not realise they were shipped from Germany) which is more than the cost of the shoes themselves - with the addition as above they cannot confirm if I send the shoes back at the return address that they will even received them back to provide a refund - SCAM
Bought some shoes for my 6 year old. They looked great when they arrived but have fallen apart. The sole is now hanging off on both shoes after 4 months. If the company looked more reputable I’d ask for a refund but won’t bother after reading these reviews. Don’t waste your money!
I wish I had looked at the reviews first! Once they have your money, they won't return it regardless of the situation. Communication is limited to email, and their replies take 2 to 3 days. They are untrustworthy and operate like scammers. It's best to utilize your consumer rights and ask your bank to reverse the transaction. Don’t expect any assistance from the service; they seem to just drain your funds. Learn from my mistake. STAY AWAY!
The shoes are decent, but be cautious with sizing. If you order the wrong size, they won't provide a return address and will pressure you to buy new shoes to receive a partial refund on your original order. However, when you order new ones, they claim you've already used the discount and cannot issue a refund. They suggest a small refund on the new order, but after receiving them, they argue you've already utilized your discount. It's a frustrating situation. Make sure to get the correct size, as they tend to run large. I won't be ordering again.
Zero stars! The products arrived later than promised and are not from a UK-based company, despite the website's domain. The packaging was poor and items were damaged. The quality of the shoes is very low and feels cheap. The sizing is inaccurate compared to standard UK sizes. The customer service is terrible; they claim to offer refunds for damaged items but are not honoring that policy. Since they are not UK-based, returns are a lengthy process, and they expect me to cover all shipping costs, including international fees. For shoes intended for school, this is unacceptable. Overall, very disappointing experience.
Complete scammers; the shoes are from China. I attempted to cancel my order, but they refused and instead offered a discount. Customer service is a nightmare; avoid them at all costs. The shoes were refused upon delivery, but they claim I signed for them, although they cannot provide proof. I've reported them to my credit card provider and social media for false advertising.
Navigating the website was straightforward, and all the information I needed was clear, allowing me to make an informed choice! I selected a pair of boots and sneakers. I'm very satisfied with my purchase; the colors matched the description and the sizing was accurate - thank you!
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With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
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