Oh my god.
If I hadn’t run into product issues and tried to file a complaint by searching this company on Google, I would never have known how negative the reviews about this company actually are.
I think many of you have noticed that this is a company from China.
Ironically, I am in China. I am Chinese. I personally purchased their product.
The first time, I received shoes with irreversible deformation at the front toe area.
The front part is supposed to be supportive, but it had completely collapsed.
When I tried to push it up with my fingers, it immediately bounced back into a sunken shape, forming an inward dent.
Their customer service replied that this was an industrial issue caused by mass production, and said I could return the product for a refund or exchange.
OK. I returned it.
To avoid wasting too much time, I placed another order right away.
The second time, I ordered size 42, but they sent me size 43.
I asked the seller,
“Are you kidding me? This is not funny.”
The seller apologized.
What’s strange is that I clearly told them to inform their warehouse not to send me another defective pair, yet their warehouse still sent me shoes that were not even the size I ordered (42).
I was confused.
Why?
Once again, all I received were apologies.
Very mechanical responses, with no empathy at all.
Just “sorry.”
Literally only textual apologies.
Alright, I thought, let me check whether these shoes have any other problems.
On the toe area—by the way, I ordered gray—there was a very obvious orange color difference, clearly visible.
I sent this to their customer service.
They said this was an issue that “occasionally” occurs during mass production.
I replied,
“So I’m lucky?”
Because it happened to me twice.
They gave me the exact same response again.
I asked them,
“Are you saying that your problems are something I should bear?”
They then mentioned compensation.
Here’s the funny part:
the shoes cost 159 RMB, and they offered me 15 RMB as compensation.
I honestly found this ridiculous.
I asked them,
“Do you know what I bought? Shoes.
Are you expecting me to feel the discomfort and pain caused by your mistakes every single day?
To feel it with every step I take?”
Do you think this is some ill-fitting piece of clothing?
No.
These are shoes.
And because they gave me a bigger size than ordered, the fit is completely wrong.
A shoe that is one size too big feels like a loose shell on my foot—not secure, not stable, just bouncing around when I try to walk.
On top of that, this model is already wider than normal shoes to begin with,
so getting a bigger size made it even worse—the shoe literally moves independently from my foot.
I told them this, but they still kept offering the same meaningless apology.
I believe the people leaving positive reviews simply never experienced receiving the wrong product, oversized shoes, or defective items.
This kind of situation may be rare, but for those who encounter problems, this is the real experience.
Many buyers also leave reviews on the very first day, or the moment they receive the product.
If you like this brand, understand this:
This brand is a brand-harvesting machine.
What does that mean?
Many people have said that refunds require returning items to another shipping location.
This is clearly a shell company, rebranding products and marketing them as “Korean,” making them look more premium—just like some so-called Korean cosmetics.
You know what I mean.
Buying this product wasted more than ten days of my time,
and I still received another defective item.
Remember: I am in China, and I still experienced this.
There is a very high probability that what I received was a returned product.
If refunds are sent back to China, who do you think they resell them to?
Of course, nearby customers.
It’s more convenient.
Why would they ship it somewhere else and make an extra loop?
It’s obvious that what I received was a second-hand product—
a defective item that someone else had already returned.
I am in China, where this company actually operates.
I don’t believe you would have a more normal shopping process than I did.
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With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
