My mum wanted some new shoes and we found this site through Facebook; ordered two pairs size 6 and eventually they arrived but both were too small. Instead of being able to swap they offered sending out two new pairs. That's now red flag number 1 for me for any company: don't fall for new items rather than replacement or refund, the company has no intention of giving you your money back!
Try new pairs duly arrived and my mum has specifically sought out shoes that came in size 6.5. However whilst one pair fit fine the others were awful. When we looked at the packaging they said size 39 i.e. UK size 6 which wasn't what we asked for.
Numerous emails then went between us and the company, with them repeatedly saying the sizing was correct. It was then that I realised that their sizing is different for every single shoe, which completely goes against universal sizing standards. So you could choose a size 5 in one shoe and that would come up bigger than a size 6 in another style.
I believe they do this solely so they they can tell you that they have sent you the size you asked for and make it even more difficult for you to return.
We have tried to return the shoes: it cost a fortune to package them all up and send them back to Germany, and then yesterday the package was returned to us, no reason given.
So this time they win as neither my mum or I can be bothered to fight them over £40 when it'll cost that much to try and pursue the refund again.
If just one person reads this review though and avoids getting scammed that will be worth it though! Stick with companies you know and been rely on, and avoid this fraudulent scam company.
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With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
