The fulfillment process has been quite challenging. There were misleading offers on the website, and my request for a refund was declined before I even received my order. Despite providing evidence of their refund policy, they initially refused to refund my money. After numerous emails, I finally received an apology and a promise of a refund. I returned the unopened package as instructed, but the refund was not processed correctly, leading to more emails until I managed to reach someone who could resolve the issue.
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