If I could give this company zero stars, I would. I’ve had zero contact with them and despite trying multiple ways to contact them, I’ve received absolutely no response.I recently visited the Hoka store in Covent Garden and spoke with a team member who was completely unhelpful. I then emailed customer support and received no reply. After that, I attempted to use their live chat service, but once again, no agent ever got back to me as promised.I completed a 5km as part of a run club wearing my HOKA Bondi 9 shoes and experienced significant rubbing on the inside of both feet. After removing the shoes, I found a large extremely painful blood blister on one foot, and a smaller abrasion and blood blister on the other, as shown in the attached photo.This was not an isolated incident. I have worn these shoes four to five times, and each time I experienced blistering in the same area. I initially thought this was part of breaking them in, but the issue continued and worsened, leading to this injury. After the run others in the run club came up to me asking what shoes I wore. After speaking to some people, they said blisters was a common fault with Hoka and they’ve known or had similar issues personally with them.
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