I had an issue where I completed payment for an eSIM via Alipay but did not receive any order confirmation or QR code email.
Leilana from support helped me very quickly and professionally. She updated my account email, escalated the issue, and ensured I eventually received both the confirmation email and the eSIM successfully.
Although there was an initial issue with the order delivery, the support experience was excellent and the problem was fully resolved. The communication was fast, clear, and very helpful throughout.
Overall, I am very satisfied with the service and appreciate the quick resolution.
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