Their SIMs can be adequate depending on the country, but the amazingly bad quality of their customer service warrants a one-star review. The support is clearly outsourced and overly reliant on automation; the agents dont know anything about the service and lack the training to resolve basic issues. I spent an hour on chat regarding missing discounts and loyalty points, during which the staff: 1. Were unaware that a loyalty program even existed. 2. Repeatedly requested the same details (order number, email, etc.) five times. 3. Failed to provide a single solution 4. Once they finally "investigated" the program's existence, claimed I was not eligeble for the points. The points were eventually credited to my account an hour later, simply because the system is slow. Oh how amazed ’Yuliana’ were after that, and still didnt admit they were wrong.
EDIT: They seem to have moved their asian SIMs IP location to Spain, instead of the old Singapore, making them much slower now.
Claim your business profile now and gain access to all features and respond to customer reviews.
