Today I took my MG3 into the Cheshire Oaks show room on recall. I arrived at 1.30 and was told that as it was a waiting appointment it could take three hours. Obviously I wasn’t very happy with this, I thought a waiting appointment meant that I waited while the work was done rather than leaving my car and coming back when the work was completed. It was a recall so I had no other option than to go to the dealer. I voiced my dissatisfaction with the amount of time I was going to have to wait and feel that because it was a recall by the manufacturer the customer service was not satisfactory. However as I was waiting I spoke to Aaran, one of your sales staff who was lovely and if I decide to buy a new MG I will go to him. He told me if I needed anything to ring and ask for him and he will do whatever he can to help. He is an example of what good customer service is.
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Leading automotive franchise dealer across the Midlands and North West with 23 locations. Find your next car from Holdcroft Group.
