Review Time
Recently had my car in for its first MOT at Renault Hanley, service was great and a very prompt phone call when finished.
Showroom atmosphere was very relaxed, whilst waiting, Saw how well the other members of staff interacted with customers and each other, Was nice to see.
Thanks again!
Recently had my car in for its first MOT at Renault Hanley, service was great and a very prompt phone call when finished.Showroom atmosphere was very relaxed, whilst waiting, Saw how well the other members of staff interacted with customers and each other, Was nice to see.Thanks again!
I went to test drive the car and discuss a part-ex, the salesperson was very helpful. All that was discussed during that visit, was as agreed when i went to pick up the car. The team are friendly, helpful and appear true to their word. I would recommend them to friends and family.
Booked car in for a recall at Warrinton,Appointment time 10.30, and was told it would be a couple of hours,had a phone call the day before asking me to drop it off between 8.30-9.30, took it in at 9.15and was told it would be ready between 15.00 and 1700, approx 5/6 hours,not happy but decided leave the car and go home ,even though it was a 40 min drive, as soon as I set foot in my front door my phone rang, " Your car is ready for collection" so went straight back out to collect it, it they had told me it was only going to take 30-40 minutes I could have waited. Totally waste of my day for something that would only have taken me a couple of hours at most.Give your receptionist accurate information about how long jobs are going to take so it can be passed on to your customers!!
Very dissatisfied and disappointed with the level of customer service at Mazda Oldham. It doesn't deserve a 1 star but I had to rate them in order to post this review. The dealership had advertised and confirmed an offer which they then retracted upon our visit to them. In my opinion it was to get the customer through their door. Once through the door they were asking for a much higher price than advertised. They tried to explain away the reason for the higher asking price which we had doubts about. When speaking to the platform which advertised their initial offer, it became evidently clear that the dealership had been untruthful and dishonest about the change in price and because of this, we decided to go with another Mazda dealership. We asked for the deposit to be refunded, however they became extremely rude, confrontational and disrespectful towards my wife and I and in my opinion, they pressured us by using bullying tactics to try and keep us with their dealership. They were reluctant to return my deposit and had zero interest in acknowledging or resolving any of my concerns, even with the General Manager was being dismissive and even accused me of 'messing them about'!This is by far the worst experience I have ever had with any dealership; I am truly shocked and disgusted by their unethical behavior which I thought was unacceptable. You have been warned. I wouldn't wish my experience on anyone, which is why I have written this review.
Amazing customer service from start to finish....Ryan from MG Cheshire Oaks really looked after us...made everything so easy and stress free from our purchase of an MG to sorting out old trade in...Ryan kept us updated every step of the way from initial viewing, always answered or returned our phone calls with queries, as he was so knowledgeable and even sorted out our private plate for the new car...Cannot not recommend MG Cheshire Oaks highly enough.
From first contact with manager Pete he could not have been more helpful and Zaine explained every aspect of purchase and I did not feel pressurised into purchase or additional add ons and they both trued to help me as much as they could when my finance company failed to support me and deal with any issues.
Very understanding and knowledgeable sales persons - pleasant, courteous and professional. Whole process was effortless and streamlined. They seemed to be well versed in the sales process and well balanced with their sales attitude.
Today I took my MG3 into the Cheshire Oaks show room on recall. I arrived at 1.30 and was told that as it was a waiting appointment it could take three hours. Obviously I wasn’t very happy with this, I thought a waiting appointment meant that I waited while the work was done rather than leaving my car and coming back when the work was completed. It was a recall so I had no other option than to go to the dealer. I voiced my dissatisfaction with the amount of time I was going to have to wait and feel that because it was a recall by the manufacturer the customer service was not satisfactory. However as I was waiting I spoke to Aaran, one of your sales staff who was lovely and if I decide to buy a new MG I will go to him. He told me if I needed anything to ring and ask for him and he will do whatever he can to help. He is an example of what good customer service is.
Claim your business profile now and gain access to all features and respond to customer reviews.
Leading automotive franchise dealer across the Midlands and North West with 23 locations. Find your next car from Holdcroft Group.
cfrcalatori.ro
mauicarrental.biz
steam-packet.com
driveoscar.com
vehicleprotection.allstate.com
coxmotorparts.co.uk
www.tridentflyfishing.com
germanautoparts.com
harley-davidson.com
proev.co.uk