I used the service happily for years. I booked a car for the new year, but after they took my payment, I was informed that it wasn't available and they tried to charge me more for a so-called "requested upgrade"—what request? I canceled for a refund 30 days before the booking (I have screenshot evidence), and now, 20 days later, there’s still no refund, and I'm told I need to cancel the booking myself. It feels like a tactic to delay and then claim it's too late for a refund. My last option is to have the credit card company reverse the transaction. Proceed with caution.
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