It feels like a scam. I purchased a ticket for a departure at 05:35 and an arrival at 16:00, but faced issues with delivery. I spent 3 hours on the customer service line. When I finally received the tickets, the new time was 10:55 with a midnight arrival, costing me over $600! I'm traveling with two children under 4 years old, and my return tickets are a logistical nightmare (4 flights)—you can imagine. I paid a $90 cancellation fee, yet I can't cancel the ticket. The customer service team acted professionally.
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