Newcastle branch. Dreadful customer service. Long wait for replies by email. Only one staff member was able to complete the booking, colleagues were unable to help in her absence, which seems ludicrous. No travel advice given about covid regulations. No advice about insurance. No questions asked, nothing personal or helpful which surprised me completely. Brusque attitudes of staff members. On top of all that it cost a lot more than booking with a Tour operator direct. They were unable to price match an Internet price so there is no benefit to using an agent and I certainly won't be doing so in the future, particularly following my experience with Dawson & Sanderson. Very disappointed and out of pocket. Such a shame that this simple booking was handled so badly as I will no longer be confident to use them for my future, worldwide, tailor made trips.
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Established in 1962, Dawson & Sanderson have been sending travellers on holiday for over 50 years. Over 8 million satisfied passengers have booked with confidence at one of our 22 offices and online.
