I arranged a family trip to a destination through a service. The flights are confirmed and visible on the airline's website, so that aspect is fine. My main issue revolves around the hotel reservation. The service provided me with a booking reference. However, when I reached out to the hotel to verify our stay, they informed me that they have no record of our booking and do not recognize the reference given. Upon bringing this to the service's attention, they explained that the reservation is made through a third-party provider and, according to their internal records, the hotel is booked. They assured me that everything is confirmed on their end, but they cannot provide a reference or confirmation that the hotel can verify at this moment. This leaves me in a precarious position, especially traveling with young children, as the hotel claims there is no booking. The uncertainty is causing significant stress. I was told that the booking might show up on the hotel’s system 24–48 hours before arrival. While this may be standard for them, it is understandably concerning when traveling abroad with a family, particularly when the hotel cannot confirm a reservation. I’m not implying any wrongdoing, but the lack of confirmation and transparency has added unnecessary stress. Had I known beforehand that I wouldn't be able to confirm the hotel booking directly, I might have thought twice about using this service. Many of us aim to make informed decisions when booking a holiday. Like me, anyone reading reviews online has likely encountered stories of travelers arriving at hotels only to find no booking was made for them. It's natural to seek reassurance before traveling. That’s all I’ve requested from the service — if the hotel is indeed booked, I should at least receive a reference number that the hotel can recognize and verify. I sincerely hope everything is in order upon arrival, but I'm sharing this experience to inform other customers about the booking confirmation process and help them make an educated choice.
Claim your business profile now and gain access to all features and respond to customer reviews.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
