If I could rate this experience zero stars, I would. It was the most disappointing holiday I've ever had. Just two days before my trip, I was informed that both the hotel and boat had changed without any cancellation options. When I expressed my dissatisfaction, they hastily offered a less desirable alternative with only five minutes to decide. We were also unaware of changes to the boat's boarding dates until after we arrived. Despite raising our concerns, they showed no interest in resolving the issues. The original boat was supposed to be luxurious, but the replacement was in poor condition, and the food was unacceptable. Many passengers, including myself, fell ill. After disembarking, I required medical attention and was prescribed antibiotics. It's been a month, and I'm still unwell. This experience has been incredibly frustrating, and while I could elaborate on more issues, I'll keep it brief. I strongly advise against using this service; they prioritize profit over customer satisfaction. We are now considering legal action to recover our expenses and seek compensation for the stress and disappointment caused.
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Holidayjet is a Trading name under Galaxy Travel Ltd.
Galaxy Travel ltd is registered in UK with registration number 12535908.
We specialize in providing great value Tailor-made Holidays Worldwide.
Holidayjet was created to offer you the very best values hotels in major destinations worldwide,
last-minute online hotel reservation service offering highly discounted hotel rates, with 1000’s of last-minute hotels offers on sale each day and over 50,000 hotels available worldwide.
The objective of Holidayjet.co.uk is to help independent travelers find and book holidays in the easiest and safest way.
We offer a great variety of hotels and apartments from the most modest to the most luxurious five star hotels worldwide.
Holidayjet is ATOL protected Travel agency with ATOL number 11858.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme.
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