This company is an absolute joke and not even worth one star! I authorised one payment of £375 for the deposit of a holiday on the 19th September. On the 23rd September a second payment was taken from my account which was NOT authorised. They didn’t even have the decency to contact me to advise a mistake had been made.I contacted them via email at the end of September to request this be refunded into my account and like others was told there had been a fault in their system and a refund had been issued and it would take 5-7 working days! I waited with bated breath! Nothing!!!Contact again was made via email on the 12th October as I had been more than patient and was told that a refund had been issued to my account late on the 11th October and the monies would be in my account within the next 24/48 hours as it can take 5-7 working days!!!!!! I was also told that other customers had already received their refund!!! This I find very hard to believe. As I write this today 21st October I still have had no refund from this company. I just wonder if anyone has been successful and received their refund?? How on earth a company can get away with this is beyond me! If they have £375 of my money how many other customers are out of pocket? What is so difficult and why is it so difficult to return money that doesn’t belong to you! It’s happening too often to be a mistake.AVOID this company at all costs!!!!!
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Holiday Rent Payment is a dedicated online payment solution tailored specifically for the holiday rental industry. Powered by the Yapstone platform, it brings over 25 years of industry-specific payment processing expertise to more than 100,000 holiday rental properties.
