Review Time
Our company have had an excellent experience using Holiday Rent Payment. From the start, the platform has been reliable, secure, and easy to use. Their payment processing is seamless, with funds being transferred quickly and without hassle, which gives both ourselves and our guests peace of mind.What truly stands out is their customer service—responsive, knowledgeable, and genuinely helpful. Whenever we have a question, their team is always quick to respond and make sure our concerns are addressed.With the added layer of security and professionalism it is clear that they prioritize trust and transparency, which is exactly what we want when managing our large portfolio of properties.Highly recommend HRP to anyone in the holiday rental business looking for a dependable and user-friendly payment solution!
As a property owner I have found Holiday Rent Payment extremely helpful in sorting out payment issues where there have been problems. We manage our properties through SuperControl and have had issues with bookings through OTAs like Airbnb and Booking.com where things get lost in translation which can make life difficult for guests as well as property owners. Working with Holiday Rent Payment and SuperControl has helped me to understand more about some of the glitches which can occur and both parties have been extremely helpful - and problems with the technology do still occur
I can only speak as I find, and despite seeing a lot of negative reviews of this company from a few years back, my experience with them lately has been nothing but helpful. I manage 15 holiday cottages and we use HRP as our payment intermediary between the guest and Supercontrol. In terms of providing help and support regarding payments, chargebacks, any issues with financials, their support team have been great. Always quick to reply, and patient with me while I try to understand the intricicies of the financial rules and regs and helping me to put things in place to ensure we are compliant in all the best ways. No problems with HRP from me!
I set-up HolidayRentPayment in conjunction with my booking system, SuperControl. It makes it very easy for my direct guests to pay their deposits and balances, and the money reaches my bank account promptly. I also use HRP to hold damage deposits, which is a really useful feature to ensure peace of mind when I host larger groups. Really pleased with the service from their team and with the product itself.
This company is an absolute joke and not even worth one star! I authorised one payment of £375 for the deposit of a holiday on the 19th September. On the 23rd September a second payment was taken from my account which was NOT authorised. They didn’t even have the decency to contact me to advise a mistake had been made.I contacted them via email at the end of September to request this be refunded into my account and like others was told there had been a fault in their system and a refund had been issued and it would take 5-7 working days! I waited with bated breath! Nothing!!!Contact again was made via email on the 12th October as I had been more than patient and was told that a refund had been issued to my account late on the 11th October and the monies would be in my account within the next 24/48 hours as it can take 5-7 working days!!!!!! I was also told that other customers had already received their refund!!! This I find very hard to believe. As I write this today 21st October I still have had no refund from this company. I just wonder if anyone has been successful and received their refund?? How on earth a company can get away with this is beyond me! If they have £375 of my money how many other customers are out of pocket? What is so difficult and why is it so difficult to return money that doesn’t belong to you! It’s happening too often to be a mistake.AVOID this company at all costs!!!!!
What an absolute joke this company is... took multiple payments without authorisation. Completely fobbed off with refund, would be 3-5 days, 7-10 days... then they stated 'we are not actually sure' when you'll receive the refund. I only authorised a single transaction.Unable to progress any complaint through the UK financial ombudsman as they are in Ireland.Do not use this payment company.It does not surprise me that they have not taken ownership of their own company on TrustPilot... they know the reviews will never be above 1 star..
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Holiday Rent Payment is a dedicated online payment solution tailored specifically for the holiday rental industry. Powered by the Yapstone platform, it brings over 25 years of industry-specific payment processing expertise to more than 100,000 holiday rental properties.
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