HomeAway Payments has not the faintest clue about modern technology. All documents have to be uploaded in jpeg rather than pdf. This means I have to get the pdf document (eg bank statement) print it out on a physical printer then photograph it! This is absurd. All modern businesses use pdf for document exchange. Once uploaded there is no way to see the documents. They also request voided checks to provide evidence of a bank account - are they joking! I haven't seen a checkbook in over 10 years besides which this is very easy to fake. Why don't they use a bank statement in pdf like all the rest of the world?! They suggested I get a signed letter from a manager to prove it. All the other portals we've signed up with have been straight forward and easy to set up payments. This service was frankly a nightmare. Also when I wrote back I got no reply and had to phone in order to make someone answer my email. This service is hopeless and VRBO need to seriously consider changing payment partner to someone who knows how to operate in the 21st century.
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Holiday Rent Payment is a dedicated online payment solution tailored specifically for the holiday rental industry. Powered by the Yapstone platform, it brings over 25 years of industry-specific payment processing expertise to more than 100,000 holiday rental properties.
