Calling out Yapstone/ HolidayRentpayments/ Homeaway payments which is the payment provider for Owners Direct/Homeaway. I am citing the payment issues here because Homeaway employ Yapstone/Holidayrentpayment as a sub service organisation and however much Homeaway fail to help you over payment issues, they have the RELATIONSHIP. Yapston/Homeaway payments has managed to withhold payments from me twice in the space of 2 years meaning I have had to take out personal overdrafts whilst they sort out their accounts issues. Several guest payments withheld, first noticed by me , the CLIENT, then managing to debit my account with a guest refund almost a year after. Citing issues with their accounts reconciliation systems these companies really need to be regulated as you cannot misdirect or hold back client money without any form of notice . I have received an apology and confirmation of the payment issues which I have forwarded on to relevant people to see if there is any case for compensation, not to mention the many emails and phone calls I , as owner am having to make each time these issues occur.
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Holiday Rent Payment is a dedicated online payment solution tailored specifically for the holiday rental industry. Powered by the Yapstone platform, it brings over 25 years of industry-specific payment processing expertise to more than 100,000 holiday rental properties.
