A really shocking experience. We wanted to try Holidog and paid £57 for a short three month period. We could have had a years subscription for just a little more but chose the shorter albeit expensive option. Little did we know that automatic renewal was set on the account and Holidog took another £57 after 3 months and another £57 after 6 months. When we asked Holidog to review, based on the fact that it must have been obvious that we did not want more than 3 months (as we could have had a monthly subscription for £10 per month), they flatly refused to engage simply referring to T&Cs. It seems that auto renewal is the default position when setting up an account which feels inherently unjustified.
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