holidog.com

2
2 Based on 80 reviews

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Deorwine
Unwanted charges despite the one off subscription

I am not rating the pet sitter who was brilliant ***BE AWARE*** holidog had been taking money from my account despite the fact that my initial subscription was for 3 months and the option recurring payment was turn off. I have only noticed because I received a notification from my card provider showing a transaction of 57£ that I did not recognise. I enquired a told me holidog had a recurring debit on my account . If you are using the service for a one off keep an eye as they will keep on taking your money. You will never receive a notification from them about renewal , and you may never find out unless like me your bank notify you. This has been going on for 18 months and unnoticed by me. What a scam and they refuse to refund. The closing of the account is difficult and deleting your card detail is impossible

1
Date of experience: Nov 18, 2023

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