Family with 2 young kids - needed accommodation near Malaga - 1 request, a swimming pool that was open. We thought Holidu, being a non-US company, was worth a try.We messaged Holidu specifically to check before we made a booking - to confirm that the pool was open at this accommodation. This was 7 days before travel.We booked it, and course on arrival the pool had been closed since last year. Kids were pretty upset, so were we - no way we would have booked it without a pool.Owners were very sympathetic and tried to help us - they said they were never asked by Holidu about the pool - it was Holidu who just gave us bad information. Holidu customer services were responsible, they misled us - when I complained they blamed it on me initially! - then blamed it on the owner! Basically it's never their fault - so don't rely on anything they promise to be true. I certainly have finished my customer journey with Holidu. I wouldn't trust what they say. And if its wrong - it's a 'you' problem.
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