Horrible experience – no customer support and lost deposit!We booked an apartment in Bordeaux through Holidu with friends, and it was a huge disappointment. The apartment looked much worse than in the photos – everything was old, and the place was not properly cleaned.After we checked out, the host decided not to return our €1,500 security deposit, claiming that we broke his table during our stay. Holidu has been absolutely useless in helping us resolve the situation – they do not support their customers, do not investigate the issue properly, and after a month, my money is still not returned.I strongly do not recommend using this service. There is zero protection for customers, and if something goes wrong, you are on your own. Stay away!
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