Fraud - Disappointing Customer ServiceI regret to share a recent unsatisfactory experience with HoliHouse, marked by a significant discrepancy between advertised amenities and the actual offerings.Upon reserving an apartment through booking.com, we relied on the inclusion of air conditioning and heating, critical for our stay. However, our proactive communication with the property owner revealed the absence of heating facilities, rendering our intended stay impractical.Despite offering to cover heating costs, it became evident that the apartment lacked any functioning heating system. The proposed resolution of a refund was marred by our interaction with holihouse.gr, the property management company. They not only denied the existence of heating facilities, contradicting booking.com information but also attributed the misunderstanding to my cognitive abilities. Despite an initial refund offer, subsequent communication with holihouse.gr dismissed any possibility of reimbursement.Notably, the "heating" amenity was promptly removed from the booking.com listing post our conversation. Despite reporting the issue to booking.com, their efforts to secure a refund were in vain.Regrettably, this experience led to the cancellation of our Christmas trip. I share this account in the hope that it contributes constructively to refining HoliHouse's customer service and communication practices.
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