My online order experience was very disappointing. After needing to exchange an item for a different size, I shipped it back 21 days ago. The customer service I interacted with seems automated or ineffective, providing scripted and unhelpful responses. After multiple conversations, I learned that my exchange was canceled, leaving me uncertain about a refund. I am not optimistic and advise against placing online orders unless you are sure you won't need an exchange.
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Shop the official site - Hollister is the original Southern California lifestyle brand, laidback and effortlessly cool, Hollister brings Southern California to the world!
