I am baffled by the ineffectiveness of the Customer Service team. After ordering and paying for a product, I received a notification stating that my credit card payment was rejected, despite using the same card in-store. After multiple attempts to verify details and update my payment information, I was still warned that my order would be canceled if I didn't pay. When I escalated the issue to the payments team, my payment was processed immediately, yet the next day, my order was canceled. During my eighth call to customer service, they failed to grasp my issue, merely repeating a scripted response that my money would be refunded, without any explanation or apology for the cancellation. I struggled to convey that I had not canceled the order, spoke with an operative for 25 minutes, only to be told that a supervisor was unavailable. Now, the items I wanted are no longer in stock.
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