I placed an order for four pairs of socks on February 6, I immediately received an email stating that my order was received, I was given an order number and there was a place in the email to track my order. When I hit track my order, it only gave me your order is being prepared with no additional information. on February 14, I sent an email to the Hollow Sock support team inquiring why my order had not proceeded beyond the state of “ order is being prepared. The same day I received an email telling me that due to increased demand we’re experiencing some fulfillment delays. It then proceeded to tell me how long delivery takes once the order has been shipped. Again, no real information just the excuse that they’re experiencing heavy demand which is causing fulfillment delays. However, I have almost daily received additional email and text offers for great sales and discounts four additional purchases. As of today’s date that I am writing this review my status still remains your order is being prepared. At this point, I would prefer to cancel my order and receive a total refund as I have very little confidence of when if ever my order will be fulfilled and I will get some kind of shipping or tracking number. I would be happy to provide my order number for verification of this information.
Claim your business profile now and gain access to all features and respond to customer reviews.
