hollywoodbowl.co.uk

Disappointing experience at the venue

- Long wait times: Even with a reservation, we had to wait extensively before starting our bowling. - Insufficient assistance: No staff member was available to help us set up our game, which left us to manage on our own. - Damaged and inaccessible facilities: The accessible restrooms were broken and unusable, which is entirely unacceptable and discriminatory. - No accommodations for wheelchair users: There were no appropriate modifications at the lane to allow a wheelchair user to dine comfortably. - Extra charges for disability: We were informed that we had to use a VIP lane because of the wheelchair, which resulted in additional fees. This felt discriminatory and unjust. - Slow overall service: We faced long delays for food, drinks, and general assistance. - Unhelpful staff demeanor: Employees mentioned that a birthday party took precedence, despite our own booking of a celebration VIP package. - Cleanliness issues: The floors were dirty and sticky, and the bowling area was not well-maintained. - Subpar food quality: The food did not meet the expectations given the price we paid. - Poor timing of food delivery: Our food arrived during the game, causing it to get cold while we tried to manage eating and playing. - Lack of engagement from staff: Overall, the staff seemed disinterested and unhelpful throughout our visit. - No VIP experience at all: The visit did not reflect a VIP package, despite the extra expense. - Poor value for money: The entire experience felt like a total rip-off.

Date of experience: Jan 11, 2026