I placed an order on September 20th for over $100, but it has not been fulfilled, and I've only received automated replies instead of actual customer service. The company has not delivered the product or processed a refund. I am requesting a complete refund and will pursue an investigation with my credit card provider to recover the funds. I also urge the relevant authorities to examine this company’s practices, as charging customers without delivering goods or providing adequate support is unacceptable.
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