Nowadays, with so many scams online, I always make sure to do my research before ordering from a webshop. I chose to order here because of the positive reviews, which is why this experience has been very disappointing for me.I paid extra for priority shipping, which was advertised as 2–3 days delivery. I am now waiting for almost two weeks without clear updates or a concrete solution. I understand that shipping issues can happen, but it is not the customer’s responsibility to contact UPS or try to fix delivery problems themselves…that should be handled between the sender and the carrier.I have been in contact with Melanie and asked for clarity and a concrete solution, but despite paying €5 extra for priority delivery, I have not received any real proposal or proactive resolution from their side.During communication, I was first asked if my name was correctly written on my doorbell, which made it feel like the issue was being placed on me. Later, I was told that it was UPS’s fault and not theirs. Honestly, whose fault it is does not matter to me, the result is still the same: I do not have my watch.Right now, I would NOT recommend ordering at this moment. You risk losing a lot of money while the company focuses on pointing fingers instead of offering a concrete solution… it may be better to order elsewhere.I will gladly update and adjust this review once I finally receive my watch and this issue is properly resolved.
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