I placed my order for an ornament on November 23rd, and as of January 10th, it still hasn't arrived. After waiting for weeks, I noticed that the tracking indicated my order had been stuck in Indianapolis for over a week before it was redirected to another location. I contacted customer support to express my concerns, as this ornament was intended as a Christmas gift, and Christmas was just a week away. Their response was to be patient, stating that processing would take 3-5 business days, followed by 10-20 days for shipping, which was not mentioned anywhere on the website. I found their customer service to be unhelpful, and they refused to issue a refund, only offering to send a replacement that I no longer wanted since Christmas had already passed. After several frustrating exchanges, they finally agreed to provide a refund once the replacement is delivered, which still hasn't happened, and they want to impose a 20% restocking fee. This has been a disappointing experience, and I won't be using this service again.
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A brand of ARROW GROUP LLC. Registered in Delaware, United States File No. 5341731. Founded in 2021, we're a young, freethinking team with the aim to bring our customers the most positive shopping experience, that you can show off your style and attitude with our hundreds of quality designs or send “unspoken words” to yours.
