I really wanted to love this purchase, but the overall experience has been frustrating and disappointing.
I spent around $6,000 on patio furniture back in December, expecting a smooth process and quality to match the price point. Unfortunately, it’s been anything but that.
From the beginning, there were multiple issues—damaged items, missing parts, and inconsistent communication. While customer service was responsive at times, the information provided often changed, which made it hard to trust what was actually being done to resolve things.
The biggest issue has been the delays. Replacement parts have taken months, with ETAs constantly shifting and no real effort to expedite anything. At this price level, I would expect much better logistics and follow-through.
To be fair, they did offer partial refunds along the way, which I appreciate. But those gestures don’t make up for the time, inconvenience, and overall experience of having incomplete or damaged furniture for an extended period.
One thing I think is important for potential buyers to know: I later learned (confirmed by the company directly) that they are a startup company. That context explains some of the operational gaps—but it’s not something that was clear upfront, and I do think customers should be aware of that going in.
At the end of the day, if you’re considering purchasing from them, just be prepared for potential delays and a lot of back-and-forth if anything goes wrong. Document everything.
For the amount of money spent, I expected a much smoother and more professional experience.
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