Review Time
I am planning to buy an entertainment unit from Homary and had an issue with the new user discount code. Iris from the support team was super helpful in providing a resolution promptly. Very happy with the customer support. Will order the product and provide an update about the quality of the product once it is delivered.
I ordered two side tables and both had damages, issues, etc. I informed the customer service, sent countless videos and photos. initially one rep agreed to refunding 50% but then they changed their minds and started requesting for more, and more, and more details until I realized that this is their tactic of making the customer give up, which I did.
I experienced some uncertainty about the assembly process for the new furniture, and the representative was incredibly helpful. They listened attentively, clarified my concerns, and offered a practical solution that simplified everything. Their customer service was professional, patient, and truly supportive.
I was initially frustrated when my order indicated it had shipped, only to discover it was still in Hong Kong after five weeks of waiting. I reached out to the support team and spoke to a representative named Kev. I expressed my annoyance, but Kev managed to completely change my experience. It’s impressive how effectively a complaint can be transformed into a positive outcome when addressed properly. His customer service was exceptional, and I will certainly choose this service again because of his assistance.
I had a fantastic experience working with the representative who assisted me in replacing my broken toilet. She ensured that the delivery was prompt and that the new toilet was compatible with my existing installation. I truly appreciate the help!
The representative quickly responded and assured me that my issue would be resolved. I had requested delivery to my preferred room, but the item was too heavy for the delivery team to carry upstairs. The representative guaranteed that my refund would be processed without delay.
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Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices.
Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.See more
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