On January 6th, I picked up my LTE SIM card at 12:05, eagerly expecting it to be activated immediately as stated on the website and in an email I received the day before. When I got home at 14:30 and inserted the SIM into my router, I was shocked to find it still inactive. I called the support team and spent 48 minutes troubleshooting router settings, only to be told I would be online within an hour. I waited patiently for the activation, but nothing happened. At 17:00, I tried calling again to check on the status, but the call center had closed. I requested a callback and spoke with a representative named Thandeka, who informed me that activation could take 24 to 72 hours. When I asked why I wasn't informed during collection, I was told it was in the agreement I signed. After reaching out via WhatsApp, another agent named Patience gave me the same information. Upon reviewing my agreement, I realized they were referencing fiber service, which I hadn't requested. I called again the next morning, still offline, and as I write this, it's been over 24 hours without any updates. If this is the service provided, I can confidently say they have lost a first-time client, and I won't recommend them for internet service.
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Home–Connect is an ISP, providing homes and businesses with super-fast, uncapped & unshaped fibre internet.
