Review Time
I had a wonderful experience with Khule! From the very beginning, service was professional, friendly, and attentive. Khule went above and beyond to assist me, making sure all my questions were answered as we we were busy troubleshooting. I felt supported throughout the process,he kept calling me through out the day until my router was delivered. It’s rare to come across someone who genuinely cares about delivering excellent service, and Khule truly stands out. I highly recommend mentioning Khule when leaving feedback—his dedication and kindness made my experience outstanding.
Princess handled my matter with professionalism, integrity and trust. At no stage was i treated like an "idiot". When I explained the steps I took to test my issue, she immediately went to level 2 support so that I didn't have to redo anything.
She is a great employee and home connect has a gem. This is why I've trusted home connect for 10 years.
I also want to thank Innocent for acting in urgency in the matter. I received a call from Princess within 5 minutes of asking him for assistance.
These 2 employees are the star if the show.
Kudos to the representative who truly went above and beyond her duties after hours to ensure our fiber network was reconnected early the next day. After reporting the issue through various channels starting January 1, 2026, she responded on January 6 and assured us that a technician would arrive at our residence the following morning. As promised, the technician arrived early, resolved the issue, and had us back online within an hour.
On January 6th, I picked up my LTE SIM card at 12:05, eagerly expecting it to be activated immediately as stated on the website and in an email I received the day before. When I got home at 14:30 and inserted the SIM into my router, I was shocked to find it still inactive. I called the support team and spent 48 minutes troubleshooting router settings, only to be told I would be online within an hour. I waited patiently for the activation, but nothing happened. At 17:00, I tried calling again to check on the status, but the call center had closed. I requested a callback and spoke with a representative named Thandeka, who informed me that activation could take 24 to 72 hours. When I asked why I wasn't informed during collection, I was told it was in the agreement I signed. After reaching out via WhatsApp, another agent named Patience gave me the same information. Upon reviewing my agreement, I realized they were referencing fiber service, which I hadn't requested. I called again the next morning, still offline, and as I write this, it's been over 24 hours without any updates. If this is the service provided, I can confidently say they have lost a first-time client, and I won't recommend them for internet service.
Kudos to the representative who went above and beyond her duties after hours to ensure that our fiber network was reconnected promptly the next day. After reporting the issue through various channels starting January 1, 2026, she responded on January 6 and assured us that a technician would be at our residence the following morning. True to her word, the technician arrived early, fixed the issue, and we were back online within an hour.
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Home–Connect is an ISP, providing homes and businesses with super-fast, uncapped & unshaped fibre internet.
