If I could rate Halifax less than one star I would. I received a Home insurance renewal letter on 4th January saying my insurance would automatically renew on 6th February unless I contacted them to cancel. I renewed my insurance online but received absolutely no confirmation by email or post since then. The only thing I did see was that my monthly payments increased in line with the figures they quoted on their renewal notification.I called them today to try to get my certificate of insurance, having first tried to chat/message Halifax online which was “not available.” During my call the agent was quite dry and unfriendly and she stated that they do not issue a certificate of insurance. It appears Halifax want to push ALL customers to manage their insurance online and offer no obvious alternative if this is not the customer’s preference or if they cannot access their policy online. I will make every effort to get a better rated insurance company at next renewal and only hope I do not have any claims or problems with my home during the current year as I have so far had an unsatisfactory experience and read from other reviews on Trustpilot that Halifax customer service is very poorly rated.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.