I'd give ZERO STARS, if it were possible! I inherited my parents house. Unfortunately, I chose Halifax Home Insurance! I'd been living here for less than 3 months, when my toilet blocked so badly, it flooded my garage. I couldn't use the shower or toilet, and had to "go" in a BUCKET!On 23 February 2026, I called Halifax Home Insurance. I was told my call would be answered in "2 minutes." I was on hold for almost 2 HOURS, and was asked 16 TIMES what the call was about! It almost drove me insane! After 1 hour, the call dropped, and I had to phone back and go to the back of the queue. In the end, I hung-up, because it was past closing time. I have emergency cover for my electrics and plumbing, for all the good it did me!My toilet remained blocked for 5 days, before finally clearing itself. Halifax Insurance Customers should be prepared to defaecate in a bucket and dump it in the garden, because you WON'T get any help from these clowns!Halifax Home Insurance is a JOKE! I no longer trust them, and I will NOT be renewing.Really, really disappointed and annoyed at the total lack of Customer Care! Go with Halifax at your peril!Awful, awful, awful! ... Did I mention they were awful?
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.