We’ve been with Halifax home insurance for years. Last year we had a leak from our shower. It was during the heatwave. I took photos etc of the damage. They send an awful loss adjuster to assess and you’d have thought he was working for M15. He really unnerved me. His ‘expert’ opinion was that the damage wasn’t anything to do with the drain pipe. He blamed it on the sealant and of course this ‘expert’ got his way we didn’t get any help. One reason cited was that the flooring was dry. The temperature had been almost 40 for several days. Halifax did not care at all and we were treated like criminals? Never made a claim before and we’re in our 60s. Awful, awful experience it really upset me.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.