I’ve had a subsidence claim ongoing for 5 years. Their assessment of the building not requiring underpinning, as it was longer moving was incorrect. Consequently it has cracked again in the exact same places and an independent engineer stated that the structural work DOES needs underpinning. They expect me to have the same structural engineer and building firm that were incompetent the first time, to be trusted to carry out remedial works!! 😡 They damaged my stone floor when they failed to protect it when they dropped the ceiling, I had to go to the Ombudsman for them to accept responsibility for resolving the damp that has occurred due to a mains water leak under my floor. I need to move due to ill health and disability. I’m now in financial ruin as I can no longer afford to live here, but I can’t change my circumstances and sell until the work is complete, I am now isolated, unable to socialise with friends due to a house I can’t afford to live in, I’m in year 5 and loosing my mind! I have lost out on selling my house at the peak price during lock down and saving on the tax of a new property because of unacceptable delays, despite me repeatedly telling them about the impact on me. The impact on my health as the stress of constant chasing and trying to get issues resolved and frequent unnecessary delays has been hideous. At one point as nobody was responding to my calls and emails I had to Google the Commercial Director of the Lloyds group, to resolve my complaint. As this was outside of their timeline for responding to complaints, rather than apologies, she raised the outstanding points as new complaints. I just want an end to it, for this to be resolved, so I can start to repair my life, but yet again I’m waiting for them to resolve my complaint to have a competent engineer and building firm to undertake the work that now has to be redone due to their subcontractors failures at every stage of the process.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.