This must be the worst insurance company on earth Poor communication unhelpful and do anything to get out of paying your claim....My upstairs bedroom window was open and caught by hurricane wind in January and crashed down into garden luckily no one injured. I sent countless pictures of broken window as needed a full replacement ....they tried to find a way to put the blame on anyone else so claim wasn't paid even the carpet fitters who were working in the room window fell from had to supply written info around what happened ...they email you from an account you can't reply to and when calling them it took on average 20-40 mins to get through.....plus I was unaware I had a £500 excess on the policy....daylight robbery. I've been a longstanding customer of the Halifax but no more when renewal comes in...totally disgusted at the way customers are treated so think twice before getting involved with them....wish I had checked reviews....AVOID AVOID AVOID
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.