Absolute joke of a company. Opened a home insurance claim for a leaking roof three weeks ago heard nothing back in that time. Paid out of my own pocket for a new roof and tried to call Halifax to close the claim. Live chat useless, phone line cuts you off after saying they’re only taking calls from vulnerable customers atm and in branch they can’t deal with home insurance either. I’ll be looking to move insurance and bank when my renewal is up as this is a joke to call this customer service
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.