Having recently losing my wallet, I cancelled my cards at which point I was told my credit card didn't exist because I hadn't used it in a while they'd cancelled it despite my card being valid till 2026 .They claimed they'd written twice and had the letters "returned" .They have my email and my telephone number.Surely an organisation this big has the ability to make a phone call !More ridiculous is on a daily basis I'm bombarded with messages to my Halifax app as to how much I've spent more than last week and how to keep my money safe from "scammers" yet there unable to tell me my credit card has been cancelled!To add insult to injury when trying to reinstate by reapplying for some thing I've had for 40 odd years , I was told I had a bad credit score! Why ? Because I don't borrow or have any debt .So despite having £20+ thousand sitting in the Halifax and even more in the equally inefficient Lloyds bank I not eligible for a credit card .I don't actually want any credit but without the dreaded piece of plastic you struggle to book a hotel ,car hire or restaurant! Halifax/Lloyds customer service is an absolute joke and as soon as I find "proper" bank my money is coming out of them both ...
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.