Absolutely shocking customer service. I reported my claim in July . I am still living in a demolish site in my dinning room and kitchen, bathroom since my leak. Halifax arranged for Polycon to attend my property to assess the damage . Polycon decided to take my 1/2 dining room wall back to brick and remove my dry lining, certainly not instructed by me. One would think the Halifax who assigned this company would check what work they are doing on customers Homes and if this meets within the policy. Now the Halifax say the dry lining has to be paid for by me - why I never assigned the company nor did I instruct them to remove my dry lining ! Halifax say we will plaster the wall and paint it but won’t put you back in a habitable home due to their instruction to an outside agency and inform me that with out the dry lining I will have damp and the same issues! WOW. My complaint handler has been on holiday - a very long holiday since July clearly - and I have had zero updates or contact, absolutely shocking. From what you think is a huge organisation what a disappointing service all round. To think I paid my full 12 month Premium up front to receive such an appalling service when I needed them. I now have a complaint registered with them which I am told is 8 weeks for my final response . What another 8 weeks since July for you to get your act together. REALLY?
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.