Appalling service. They do not pick up the phone. I’ve tried for several days to contact them following storm damage to my roof. No response for 5 days. Phone cuts off. Resorted to their appalling online claim system. They said an email had been sent, nothing received. Had to get roof repaired, they now say I should have waited. I will be taking my claim to the Financial Ombusdman and suggest anyone in a similar position does the same. Disgraceful.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.