Absolutely unbelievable - Halifax have left an 85 year old woman with dementia with a rejected insurance claim when a tile dislodged on her roof in a storm and her living room ceiling collapsed - ALL WHILE SHE WAS AWAY ON HOLIDAY - she is naturally distraught having never claimed on her insurance in her life and being made to feel like a scam claimant. Furthermore they say building and contents means if they decline roof repair then NOTHING is covered as it is a joint policy. SHAME ON YOU HALIFAX. What is insurance for if not an event like this? They used receipted evidence of previous maintenance to take the view that the roof was not maintained and sent an extremely rude loss adjuster who identified a dry old stain as the current issue and was rude and abrupt to an old lady with dementia who could not follow what he was saying. SHAME ON YOU HALIFAX.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.